1. TERMS OF PAYMENT

1.1.    PANORAMA SKI LODGE must receive 30% of total payment on booking to ensure a secure reservation.
1.2.     The 70% balance must be settled at least 30 days before the arrival date.
1.3.     All bookings within 30 days of arrival must be made in full.
1.4.     If PANORAMA SKI LODGE does not receive the full amount within 30 days of arrival PANORAMA SKI LODGE reserve the right to cancel the booking.

2. CANCELLATIONS

2.1.     All reservation deposits are non-refundable.
2.2    Cancellation fees are set out as follows:
•    30- 16 days before arrival date - 30 % loss of the total price.
•    15- 8 days before arrival date - 50 % loss of the total price.
•    7- 3 days before arrival date - 90 % loss of the total price.
•    Less than 3 day before arrival date - 100 % of the total price.

3. HIGHER FORCES

3.1. In the case of cancellations caused by unforeseeable events such as fire, war, natural disaster, or any other acts of God, as well as legal actions taken by the state, it is recognized that all parties may not be able to fulfill the booking contract.
6.2. In the event of such unforeseen circumstances PANORAMA SKI LODGE will reimburse all the funds with the exception of actual expenses incurred up to the moment they occurred.
6.3 The Party which is unable to fulfill its responsibilities because of the unforeseen circumstances is obliged to inform the other party immediately but not later than 3 days from the moment the unforeseen circumstance occurred. Failure to inform the other Party about the unforeseen circumstances renders the booking valid and in full force and effect.

4.    CHECK IN/OUT AND NO SHOWS

4.1.    Check-In Time: 16:00hrs – 23:00hrs     Check Out Time: 10:00hrs
4.2.    Early check-In or Late-Check out is subject to availability on the relevant day, to be reconfirmed with reception.
4.3.    A levy is chargeable for early check-in from 12:00 to 16:00 hours and late check-out from 10:00hrs to 12:00hrs.
4.4.    Lodges not occupied by 22:00hrs will be seen as No Show and booking fee is not refundable, unless prior arrangement has been made.